Cease Fees

In the unfortunate event you decide to cancel your broadband service and leave us we are charged a fee of £43.20 (inc VAT) by our supplier and as such we pass this cost on to you without any markup in price. In some cases this fee might not apply so please raise a support ticket with us if in doubt.

Update: 13th January 2024

After careful consideration we've made the decision to simplify our pricing structure for broadband services and have stopped passing on cease fees as a result of this change. This only applies to broadband orders placed after January 13th 2024 and to those on the new pricing structure.

Existing customers on the old pricing structure will still have to pay cease fees if they choose to cancel their service with us. Our suppliers charge us £43.20 including VAT in the event a customer chooses to cancel their service with us, in this case, we'll pass this on at cost.

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